Printer Configuration Information 1.) Install a printer to your computer system or Virtual Machine. This should...

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Printer Configuration Information 1.) Install a printer to your computer system or Virtual Machine. This should be a printer printing single sided and in colour. 2.) Install second printer to your computer system or Virtual Machine - configured so the printer prints duplex and greyscale. 3.) Identify three possible and common issues with printers. 4.) Verbally explain how you would fix any issues with configuring the printer as per question 3. This needs to be done before the work is completed and submitted in Blackboard. Comments 5.) Using your own feedback form, collect feedback from client, the lecturer, and check that you meet their printer requirements. Do your two current printers meet the client requirements? 6.) Based on feedback you have found that you need to modify the printer install. What needs to be changed with your two current printer configurations to meet the client requirements? Update the printer settings as required and record how you have done this. Attach copy or picture of feedback form to this document. [Attach Document] 5.) Detail how any issues you resolved with configuring the printers would relate back to an SLA. Specify how the two printers would have differing priorities in terms of resolving support issues, and what are the escalation steps for difficult issues. 6.) Using your own feedback form, collect feedback from client, the lecturer, and check that you meet their printer requirements. Do your two current printers meet the client requirements? Where have the client requirements changed? Refer to the Revised Specification form. Verify the changed specifications required with the approved contact, the lecturer. Produce a short maintenance report with details of the printer work conducted. This can be done in a small spreadsheet [Attach or include document] Provide extra issues in this space for feedback to supplement Q3. During the demonstration of skills, did the learner satisfactorily do the following? 1.) First review all the documents included with this assessment. Then review the initial configuration document for the two printers before the installation work begins. 2.) Install a printer to your computer system or Virtual Machine. This should be a printer printing single sided and in colour. This initial installation should be fully documented. 3.) Install second printer configured so the printer prints duplex and greyscale. This initial installation should be fully documented. 4.) Review a list of known issues for the installed printers. Identify three possible and common issues with printers. Then specify how you would fix these issues. Yes/No Comments 7.) Based on feedback you have found that you need to modify the printer install. What needs to be changed with your two current printer configurations to meet the client requirements? Update and document the changes to the printer settings as required. Remember to attach copy or picture of feedback form to this document. [Attach Document] 8.) Search online, locate and detail the appropriate toners and maintenance kits that can be used with the two installed printers. What are the toner cartridges rated at for number of pages that can be printed? How would you store and dispose of used cartridges and maintenance kits? What is the fuser component rated for before it needs to be replaced? Obtain sign off on the maintenance report and provide copy to client. ASSESSMENT INSTRUCTIONS Complete each question in the appropriate sections below. This work is to be done individually. As a newly employed IT technician for a small business, a software development company called CITEMS, you will be given a variety of IT related tasks to complete. After completing a variety of configuration changes on computers you are given extra tasks to install and configure printers. An overview of how to install the two printers as virtual devices is provided in class. Note that due to the number of students, the assessment requirement is to install the two printers as virtual devices. The Windows 10 Pro VM used for this assessment can be either a pre-supplied VM or a VM created by the student. Students are supplied with a set of documents detailing configuration information, consisting of initial and revised settings, for the printers. Students must supply evidence of creating an initial printer configuration, obtaining and reviewing feedback, and then applying the revised changes to the two printers. A suitable standard of logging information and creating documentation must be performed by the student. You create your own feedback form to evaluate the configuration tasks performed on the two printers. The specification for this feedback form will be discussed in class in Week 10. You also hold a responsibility to review, interpret and follow various organisational guidelines relevant to safety and sustainability when assembling or supporting computer hardware. The following questions will assess your understanding of some key concepts necessary to successfully complete the extra tasks assigned to you. Assessment 2 - Printer Feedback Form Printer Feedback Form 1.) Are the Printers accessible from the device? 2.) Are the printers configured to use A4 paper? 3.) If a PDF printer can you print a file from the device? 4.) Your first additional question here.... 5.) Your Second additional question here... Clarification on changes that need to be made... Please configure the black and white printer to print single sided only Please configure the colour printers to print double sided Comments Printer Configuration Information 1.) Install a printer to your computer system or Virtual Machine. This should be a printer printing single sided and in colour. 2.) Install second printer to your computer system or Virtual Machine - configured so the printer prints duplex and greyscale. 3.) Identify three possible and common issues with printers. 4.) Verbally explain how you would fix any issues with configuring the printer as per question 3. This needs to be done before the work is completed and submitted in Blackboard. Comments 5.) Using your own feedback form, collect feedback from client, the lecturer, and check that you meet their printer requirements. Do your two current printers meet the client requirements? 6.) Based on feedback you have found that you need to modify the printer install. What needs to be changed with your two current printer configurations to meet the client requirements? Update the printer settings as required and record how you have done this. Attach copy or picture of feedback form to this document. [Attach Document] 5.) Detail how any issues you resolved with configuring the printers would relate back to an SLA. Specify how the two printers would have differing priorities in terms of resolving support issues, and what are the escalation steps for difficult issues. 6.) Using your own feedback form, collect feedback from client, the lecturer, and check that you meet their printer requirements. Do your two current printers meet the client requirements? Where have the client requirements changed? Refer to the Revised Specification form. Verify the changed specifications required with the approved contact, the lecturer. Produce a short maintenance report with details of the printer work conducted. This can be done in a small spreadsheet [Attach or include document] Provide extra issues in this space for feedback to supplement Q3. During the demonstration of skills, did the learner satisfactorily do the following? 1.) First review all the documents included with this assessment. Then review the initial configuration document for the two printers before the installation work begins. 2.) Install a printer to your computer system or Virtual Machine. This should be a printer printing single sided and in colour. This initial installation should be fully documented. 3.) Install second printer configured so the printer prints duplex and greyscale. This initial installation should be fully documented. 4.) Review a list of known issues for the installed printers. Identify three possible and common issues with printers. Then specify how you would fix these issues. Yes/No Comments 7.) Based on feedback you have found that you need to modify the printer install. What needs to be changed with your two current printer configurations to meet the client requirements? Update and document the changes to the printer settings as required. Remember to attach copy or picture of feedback form to this document. [Attach Document] 8.) Search online, locate and detail the appropriate toners and maintenance kits that can be used with the two installed printers. What are the toner cartridges rated at for number of pages that can be printed? How would you store and dispose of used cartridges and maintenance kits? What is the fuser component rated for before it needs to be replaced? Obtain sign off on the maintenance report and provide copy to client. ASSESSMENT INSTRUCTIONS Complete each question in the appropriate sections below. This work is to be done individually. As a newly employed IT technician for a small business, a software development company called CITEMS, you will be given a variety of IT related tasks to complete. After completing a variety of configuration changes on computers you are given extra tasks to install and configure printers. An overview of how to install the two printers as virtual devices is provided in class. Note that due to the number of students, the assessment requirement is to install the two printers as virtual devices. The Windows 10 Pro VM used for this assessment can be either a pre-supplied VM or a VM created by the student. Students are supplied with a set of documents detailing configuration information, consisting of initial and revised settings, for the printers. Students must supply evidence of creating an initial printer configuration, obtaining and reviewing feedback, and then applying the revised changes to the two printers. A suitable standard of logging information and creating documentation must be performed by the student. You create your own feedback form to evaluate the configuration tasks performed on the two printers. The specification for this feedback form will be discussed in class in Week 10. You also hold a responsibility to review, interpret and follow various organisational guidelines relevant to safety and sustainability when assembling or supporting computer hardware. The following questions will assess your understanding of some key concepts necessary to successfully complete the extra tasks assigned to you. Assessment 2 - Printer Feedback Form Printer Feedback Form 1.) Are the Printers accessible from the device? 2.) Are the printers configured to use A4 paper? 3.) If a PDF printer can you print a file from the device? 4.) Your first additional question here.... 5.) Your Second additional question here... Clarification on changes that need to be made... Please configure the black and white printer to print single sided only Please configure the colour printers to print double sided Comments