Question: Prior to 1 9 7 8 , the U . S . airline industry was tightly regulated in a way that made it difficult for

Prior to 1978, the U.S. airline industry was tightly regulated in a way that made it difficult for new airlines to enter. Deregulation lowered the floodgates and allowed a swarm of new players to enter the industry, with 29 new airlines being established between 1978 and 1993. Among these new entrants was Southwest, which pioneered the low-cost business model in the industry. Other low-cost entrants included Jet Blue and Air Tran. The low-cost players offered a bare-bones service, without the expensive frills of traditional carriers (those frills included in-flight meals, ample business and first-class seating, and lounges in airports for premium travelers). The new entrants had lower labor costs due to a flexible, nonunion workforcea crucially important factor in an industry where labor costs account for one-third of operating costs. They flew point to point (which customers preferred), rather than routing passengers through hubs and requiring them to change planes. They further lowered costs by standardizing their fleet around one model of aircraft (the Boeing 737 in the case of Southwest). What does this case tell you about the role of strategy in (a) changing the competitive structure of an industry and (b) enterprise success and failure?

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