Question: Proactive Transparency: United has to put more emphasis on proactive communication. This entails being transparent with information regarding rules, practices, and any modifications that might

Proactive Transparency:

United has to put more emphasis on proactive communication. This entails being transparent with information regarding rules, practices, and any modifications that might have an impact on passengers. This openness fosters trust and lessens the possibility of miscommunications or bad press.

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