Problem 01-04 [LO 1-4] Required: Match the value chain activity in the left column with the scenario in the right column. Value Chain Activity Assembly line 1. Service activities 2. Inbound logistics Buying (sourcing) raw materials |Marketing and sales activities CEO and CFO 4. Firm Infrastructure Delivery to the firm's customer 5. Human resource management Technology 7. Procurement Buying (sourcing) raw materials Outbound logistics Delivery to the firm's customer Operations Assembly lineProblem 01-05 [LO 1-4] Required: Match the scenario in the left column with the value chain activity in the right column. Scenario Value Chain Activity 1. Customer call center 2. Supply schedules Order taking Firm infrastructure 4. Accounting department Human resource management 5. Staff training 6. Research and development Inbound logistics 7. Verifying quality of raw materials Marketing and sales activities 8. Distribution center 9. ManufacturingProblem 01-08 [LO 1-8] Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll- rand-siebel-casestudy.pdf) Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Financial Result Explanation 1. Decreased direct product costs by 11 percent This likely came about by efficiencies gained by the supply chain system. 2. Increased labor productivity by 16 percent TI shout hu afficion off pined buthe This likely came about by efficiencies gained by a combination of the supply chain system and customer relationship management (by having the right product to the 3. Increased inventory turns by four times right customer). This likely came about by efficiencies gained by the supply chain system. 4 Decreased order processing time by 90 percent and decreased implementation time by 40 percent This was likely caused by a combination of the implementation of supply chain management, customer relationship management and enterprise systems. 5 Ensured minimal business disruption Uncertain how this is tied to the implementation of supply chain management, customer relationship management and enterprise systems. 6. Streamlined three customer centers to one relationship management and enterprise systems