PROBLEM $10-15.$ Performance Report $[$LO $1,2,3]$ The Customer Support Department at

Silvan.com budgeted for the following costs in June, assuming $35$ customer consultants respond$-$

ing to $11,200$ customer calls:

The department is located in a wing of the company's new office building and has space to

accommodate extra customer consultants. Each customer consultantREQUIRED

a$.$ Making assumptions about fixed and variable costs, prepare a performance report comparing

actual costs with flexible budget costs applicable to handling $14,000$ customer calls.

b$.$ List possible causes for significant variances in the performance report.

c$.$ In addition to the variances calculated above, what nonfinancial measures could be used to

evaluate the Customer Support Department? works at a computer$/$

telecommunications center. Depreciation on equipment relates to the equipment used by each

customer consultant.

During the month of June, the department handled $14,000$ customer calls and incurred the

following costs: