Question: Problem 1 5 - 1 1 ( Algorithmic ) and make product recommendations. The consultant averages 1 2 minutes with each customer. a . Compute

Problem

15 - 11 (

Algorithmic

)

and make product recommendations. The consultant averages

12

minutes with each customer.

.

Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. If required, round your answers to four decimal places.

.

Service goals dictate that an arriving customer should not wait for service more than an average of

4

minutes. Is this goal being met? If not, what action do you recommend?

.

If the consultant can reduce the average time spent per customer to

8

minutes, what is the mean service rate? If required, round your answer to one decimal place.

customer per hour

Will the service goal be met?

Problem 15-11(Algorithmic) and make product recommendations. The consultant averages 12 minutes

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