Problem 1. Return to the Med-Line scenario and data presented in Module 01. Problem As of late, the MedLine has been receiving a large number of customer complaints about the duration of calls and the lack of effective call resolution. Goal Identify where the problems occur relative to Medline complaints, and which entities are typically involved. Findings and Conclusion Based upon the dotplot and boxplot of the Med-Line complaint data, there is graphical evidence to suggest the number of customer complaints over the duration the data were collected show that Assistance and NurseLine produce two to three times the complaints on average than Customer Support and Prescription (Rx) staff produce. Dotplot of Complaints by Month Assistance. . . . . . . . w I 0 % CustomerSupport 0 o . o . . I O Nurseljne . . . . . . . RX 0 t 0 : o o 0 Complaints by Month