Question: Problem 12-38 Balanced scorecard, social performance. 1. Was ocky Plain successful in implenting its strategy in 2013? Explain 2. Do you agree with Rock's Plain's

Problem 12-38 Balanced scorecard, social performance. 1. Was ocky Plain successful in implenting its strategy in 2013? Explain 2. Do you agree with Rock's Plain's decision to include measures of developing innovative services (research and development costs) in the internal-business-process perspective of the balanced scorecard? Explain briefly. 3 Is there a cause-and effec linkage between the measures in the internal-business-process perspective and the customer perspective? That is, wuld you add othe measures to the internal-business-process perspective? That is would you add other measures to the internal-business-process perspective or the customer perspective? why or why not? Explain briefly? 4. Why do you think Rocky plain included balanced scorecard measures relating to employee safety and community engagement? how well is the company doing on these measures

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