Question: Problem 2 - The local DMV office has an express service to serve customers applying for a new driver's license. In order to get a
Problem The local DMV office has an express service to serve customers applying for a new driver's license. In order to get a license, an applicant must pass three exams. The numbers of employees and the processing times for each of the three exams are shown in the table below. The office is open for eight hours per day, five days per week.
tableResource Group,table# ofemployeestableProcess timeminutesEye Test,Rules Test,Road Test,
Shours aday
days a med
a Find the weekly capacity for each resource group.
EyeTest capacity:
Rulestest Capacity:
Road Test capacity:
b Assuming unlimited demand, what is the weekly process flow rate?
Praessflow inate is Customers dic to it being the
bottlenecce.
c If the customer demand is applicants per week, what will be the utilizations of each resource group?
Utilization DemandCapacity
EyeTest
Rulestest
RoudTest
d How long should it take for the process to handle applicants?
ubraceubraceubraceubrace
isregular bot firstopalicants. n
e Suppose that business picks up and the number of applicants increases to per week. What is the required takt time in order for them to keep up with demand?
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
