Question: Problem 5 . 7 . 4 Consider an office where people come to get their drivers licenses. The process involves three steps for arriving customers
Problem Consider an office where people come to get their drivers licenses. The process involves three steps for arriving customers receponapplicaon; a vision exam; and a wrien exam. Assume that customer arrivals are Poisson with a rate of per hour ie interarrival mes are exponenally distributed with a mean of minutes The processing me distribuons for the three processes are given in Table The office has one person responsible for receponapplicaon and one person responsible for administering the vision exams. The wrien exam is computerbased and there are three computer staons where customers can take the exam. Develop a Simio model of this system. Assume that the office opens at : am and closes at : pm The performance metrics of interest include: the me that customers spend in the system,ulizaons of the office employees and the computer staonsthe average and maximum numbers of customers in the receponapplicaon queue, the vision exam queue, and the wrien exam queue. How many replicaons should be run in order to be confident about your results? Jusfy your answer in wring Table : Processing me parametersProcess Processing me distribuonReceponapplicaonTriangular Vision exam Triangular Wrien examTriangular
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