Question: Problem 9 - 6 ( Static ) As the degree of customer contact increases in a service system, what worker skills would be more important,

Problem 9-6(Static)
As the degree of customer contact increases in a service system, what worker skills would be more important, clerical skills or diagnostic skills?
Diagnostic skills would be more important.
Clerical skills would be more important 0
It could be either depending on the industry.
No such conclusion can be reasonably drawn.
Problem 9-6(Static) As the degree of customer contact increases in a

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