Problem Solving: Your Turn See how many of the problems listed below you can solve working by yourself. Use hooks, manuals, online help, the Internet, and other resources, as necessary. Some of these problems are easier than others, so don't work too long on a problem that seems difficult; ask your work colleagues or your instructor for help. As you work on these tasks, make some brief notes that describe your experience. Do some metacognition about Your problem-solving approach.

1. A user running Internet Explorer reports a message, "Internet explorer cannot display the webpage." What information about this problem can you provide the user?

3. A Microsoft Excel user often selects the Shrink-to-Fit feature in Nlicrosolt Word to force a memo that is a little too long to fit on a single page. He wants to know if Excel has a similar feature that will force a worksheet to fit on a single page without overlapping to a second page. Is there a Shrink-to-Fit feature in Excel? If so, how is it used?

5, Use the operating system Utilities on your PC to document the following information. For each question, indicate which tool you used to find the information.

a. What model of processor is in your system?

b. What type of bus architecture is used?

c. How much total memory does your system have?

d. Is the subdirectory C:\NET in the search path?

e. How is the environment variable TEMP defined?

f. For the mouse on your system, what is the IRQ address and the device driver version?

g. What is the size of the primary hard drive? How much free space is available on it?

7. A user wants to know whether it is possible to password-protect a removable USB drive so that another person cannot intentionally or accidentally access confidential information if the drive is misplaced or stolen. How would you respond to the user's question?

11. A user who has recently changed departments from Manufacturing to Product Design says that all the email messages he sends have two lines appended automatically to the end of each message:

GRIGORY VLADNIK MANUFACTURING DEPT XT 555 He wants to change the department name to PRODUCT DESIGN, but he does not know how the automatic lines get there because he doesn't type them. Explain how Grigory can make the change in his email program? (Use an email program with which you are familiar to answer this question.) Use OUTLOOK for email software!!

13. A panicked user writes the following email: "I just accidentally deleted a Microsoft Project .mpp file from my disk drive, and I really need to get it back My job may depend on it. Can you help me get the deleted file back?" Describe the strategies you would use to troubleshoot this problem.