Problem:

Toyota Motor Philippines is recalling 10,256 units of the Toyota Alphard, Toyota Corolla, Toyota Vios, and Toyota Yaris for a defect with the aforementioned vehicles' airbag inflator. According to TMP, it is conducting a Special Service Campaign concerning the propellant of the airbag inflator for the front passenger seat which may degrade after prolonged exposure to high absolute humidity, high temperatures, and high-temperature cycling. In the event of a crash, an inflator may rupture when the airbag deploys and may cause metal fragments to pass through the airbag and into the vehicle interior at high speed, which could result to injuries--or even fatalities--to the vehicle's occupants. The affected models are the following:

Brand	Model	Involved Units	Production Period
Toyota	Alphard	370	January 7, 2013 until December 24, 2014
Corolla	2,490	January 7, 2013 until October 31 ,2013
Vios	7,262	January 7, 2013 until June 6, 2013
Yaris	134	January 7, 2013, until June 28, 2013

"With this, we will replace the airbag inflator module with a new one, at no cost to our customers," TMP said in a statement. "Toyota Motor Philippines will contact the affected customers through official notification letters and invite them to bring their vehicles to Toyota dealers for servicing."

Questions:

A. If you were a business consultant, what operations management, supply chain management or TQM concepts or tools can you recommend to the company for the identified problems?

b. Describe the concepts/tools you mentioned in A

c. Explain how these concepts/tools can help improve/fix the problems of this company