Problem/opportunity statement: identify and briefly explain potential problems or opportunities of the text below

Established in 2010, Jimmy Jonas Famous Sandwiches (JJFS) is a new yet fast-growing sandwich shop. They established an early reputation for the best bread west of the Mississippi with quality ingredients and friendly, efficient service. Recently, however, efficiency has slipped. JJFS cannot keep up with the increase in sales, especially in their catering orders. Although new employees have been added, the demand for their services is greater than their ability to handle it. As a result, some customers have deflected to other sandwich shops, and catering orders have greatly declined. At this rate, JJFS will develop a poor reputation, which could ultimately mean the end of their business. JJFS specializes in exceptional service and delivery. Along with their hundreds of stores, they are also known for delivering at supersonic speed. JJFS caters to all types of business luncheons, birthday parties, and other celebrations. JJFS has a comprehensive training program for all employees, including sandwich making, bread making, and customer service. Catering orders are on a first-come basis. In other words, customers are prioritized in the order in which they call. The orders are dispatched to various locations based on delivery location. Inventory, driving routes, staffing, and the scheduling of orders are completed at a centralized office by the office manager. Orders are received at the various locations with follow-up with the customer for additional order or delivery details as necessary. Sometimes the store locations will borrow inventory from other locations in order to complete the order. All catering orders are delivered by JJFS staff using personal vehicles for delivery. Currently, JJFS has over 300 store locations in six states, with one central office that manually processes all catering orders. Catering orders are emailed to the store manager as soon as they are received. The office handles all accounting and inventory orders, and completes all new employee paperwork and training. Unfortunately, the catering orders portion of their business has dropped by 20% in the last 6 months. JJFS has 12 team leaders (2 per state) that travel from location to location to train employees, a manager at each location, and multiple sandwich makers. As a result of the decreased efficiency, costs have risen, and profits have dropped. Good service sandwich makers are hard to find; thus, it is difficult to hire quality people. As a result, the team leaders are overworked and far behind in their training. Subsequent problems of lagging service include such disastrous outcomes as: (1) a customer not receiving their catering order for their daughters 8th birthday party; (2) a customer receiving a catering order for someone in another state; (3) a customer not receiving an order at all due to an employees vehicle malfunction. Overall, morale is slipping among employees. Worse, customers are increasingly becoming more dissatisfied with the service. Obviously, JJFS will need to do something soon to recover from their problems. Otherwise, the company will cease to exist. The owner, Kailing Deng, thinks a computer system could help the company. She is not sure how it could help, but is confident that you will come up with something.