Problems 2.21. Match the following terms with the appropriate definitions: i. value chain analysis ii. freemium Il managerial level iv. value chain v. disruptive innovation cycle vi. sharing economy vii. platform viii. open innovation ix. radical innovation X. operational level A business model that enables othersboth other businesses and users to co-create value, such that some users create value and other users consume b. The process of analyzing an organization's activi- ties to determine where value is added to products and/or services and the costs that are incurred for doing so c. An economic system in which assets or services are shared between private individuals, either free or for a fee, typically by means of the Internet d. The middle level of the organization, where func- tional managers focus on monitoring and control- ling operational-level activities and providing information to higher levels of the organization e. A model suggesting that the extent to which mod- er organizations use information technologies and systems in timely, innovative ways is the key to success f. Giving away limited versions of a digital product or service for free in order to build a large customer base, and charging a premium for unrestricted versions g. The set of primary and support activities in an organization where value is added to a product or service h. An innovation that uses markedly new or differ- ent technology to provide significantly greater customer benefits, and eventually marginalizes or replaces existing products or services 1. The process of integrating external stakeholders into the innovation process J. The bottom level of an organization, where the rou- tine day-to-day interactions with customers occur