problems experienced due to diesel consumption limitations$.$

Page $24$ of $29$

QUESTION $3$

$[10$ MARKS$]$

Moape is communicating with his transport team. Moape realises the importance of feedback for those listening to his instructions. During the communication process, the reason and the importance of follow$-$up are to establish whether the message communicated was correctly interpreted and understood by the receiver. Identify and discuss FIVE $(5)$ possible ways in which Moape can create optimal $($best$)$ levels of feedback for his communication.

Clearly structure your answer using the following table template to answer the question.

$\backslash$table$[[\backslash$table$[[$Identify$],[(5$ marks$)]],\backslash$table$[[$Explanation$],[(5$ marks$)]]],[3\mathrm{.}1,],[3\mathrm{.}2,],[3\mathrm{.}3,],[3\mathrm{.}4,],[3\mathrm{.}5,]]$

QUESTION $4$

$[10$ MARKS$]$

According to Hellriegel et al$.,$ communication effectiveness is dependent on the ability of the communicator to identify any kind of barrier that will influence the communication process. Barriers influence the sending as well as receiving of the message. Consider each of the following scenarios and answer the questions $-$

a$.$ Establish the type of communication barrier for each scenario.

b$.$ Classify the barrier identified according to the three categories of communication barriers.

To answer the question, only duplicate the last two columns of the table template. List the numbers and give your answers for each barrier and category $-$ do not rewrite the scenario.

$\backslash$table$[[,$Philemon, a road transport manager neode,$\backslash$table$[[$a$.],[$Communication$],[$barrier$]],\backslash$table$[[$b$.],[$Communication$],[$barrier category$]]],[\backslash$table$[[4\mathrm{.}1$F$],[$t$],[$t$],[$r$],[$r$],[$r$]],\backslash$table$[[$Philemon$,$ a road transport manager, needs$],[$to consider that feelings and sentiments of$],[$the sender as well as the receiver of a$],[$message will influence the way the message$],[$will be formulated as well as perceived.$],[$Philemon$,$ a road transport manager$]],4\mathrm{.}1\mathrm{.}1,4\mathrm{.}1\mathrm{.}2],[4\mathrm{.}2,\backslash$table$[[$Philemon$,$ a road transport manager, needs$],[$to acknowledge how employees assess staff$],[$with a higher formal position to have more$],[$power$,$ and that their position indicates the$],[$employee$\text{'}$s social ranking in the department.$],[$Philemon$,$ a road transport manager, needs$]],4\mathrm{.}2\mathrm{.}1,4\mathrm{.}2\mathrm{.}2],[4\mathrm{.}3,\backslash$table$[[$Philemon$,$ a road transport manager, needs$],[$to be alert for the potential communication$],[$conflict resulting from departments not$],[$sharing the same goals.$]],4\mathrm{.}3\mathrm{.}1,4\mathrm{.}3\mathrm{.}2]]$

GMA$1$RY$3$