Question: Problem-Solving Case: Cultural Diversity in a Cookie Factory 1. SITUATION ANALYSIS: Explain why Lori Madden was hired as a consultant in the first place. (10

Problem-Solving Case: Cultural Diversity in a Cookie Factory

1. SITUATION ANALYSIS: Explain why Lori Madden was hired as a consultant in the first place. (10 points).

2. How did her role change after she spoke with the janitor? (20 points)

3. Describe some of her findings and suggestions for the production company. (20 points)

4. Discuss some pros and cons of addressing the diverse needs of employees such as this in the workplace. (20 points)

5. Share a specific example of how diversity is addressed to meet the needs of employees or customers. This should be a specific example with which you are familiar. (20 points)

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