Problem-Solving

Instructions

Put yourself in the position of a supervisor and carefully read the provided scenarios.

Next, write a plan for what should be done by the supervisor (you)

write at least 10 sentences for each scenario:

1) Your organization has secured a deal with a client for the development of merchandise to be displayed by the client at an upcoming conference.

The completion of this task was assigned to a team within your department, managed by another supervisor.

One day, your boss comes to you to check up on the progress of this project.

You inform your boss that this task was not assigned to you.

However, once the boss connects with the supervisor whose team was assigned this task, he tells the boss that he thought you were overseeing this project.

Your boss calls a meeting with the other supervisor as well as yourself, which takes place on a Monday.

It is now 2 weeks before the conference, and your client needs her merchandise by the end of this week.

How will you approach this meeting? What do you do next?

2)

An employee responsible for business development comes back from a Friday lunch after having too much to drink.

He admits he had something to drink while entertaining company clients. You remind him he said the same thing after an incident three months ago.

You also remind him that entertaining clients does not give him the right to come back drunk to the office.

This is not his first warning, he received a very stern warning after the incident three months ago.

He is slurring his speech and unable to work. You feel you have no choice but to send him home.

What do you do next?