Procedure & Report:

Start with a cover sheet with your name and student ID

Section $1$: Problem description $($given$)$

Section $2$; Use queuing formulas to estimate the $5$ KPIs $($show full

calculations$)$

Section $3$: Use QM for Windows to estimate the $5$ KPIs $($Name the

QM model with your name and show a screen shot your QM input

and output$)$

Section $4$: Build an ARENA simulation model of the service center

Name the ARENA model with your name

Show a screen shot of details of each model element $($Create$,$

Process, etc.$)$

Show the complete model picture.

Run the model for $40$ hours $($one week$)$ of operation and obtain

results report.