Question: - Process A=10 customers / hour - Process B=11 customers / hour - Process C=12 customers / hour - Process D=13 customers / hour Overall

- Process A=10 customers / hour - Process B=11 customers / hour - Process C=12 customers / hour - Process D=13 customers / hour Overall system output is 46 customers / hour. Overall system improvement efforts should focus on process A. The process that determines the overall system's capacity (i.e., bottleneck) is process D. If process C must slow down - resulting in a capacity loss of 1.5 customers per hour, the system's overall output is diminished

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