Question: ( Process Analysis ) Students are going through a three - step process to obtain their ID cards from the ID card center. Each student

(Process Analysis) Students are going through a three-step process to obtain their ID cards from the ID card center. Each student will spend 2 minutes at the registration desk before going to one of three cashiers to pay a fee for the card. After that, he/she will visit one of four ID processing stations to have his/her picture taken and the ID card printed. Visits to the cashier and ID processing station take 10 and 20 minutes respectively. The demand rate is 30 students per hour.
a. What is the capacity (in students per hour) of each step?
b. Which step is the bottleneck?
c. What is the process capacity (in students per hour) of the ID card center?
d. What is the flow rate (in students per hour) of the ID card center?
e. Is it capacity-constrained or demand-constrained?
f. What is the cycle time (in minutes) of the ID card center?
g. What is the utilization of each step?
 (Process Analysis) Students are going through a three-step process to obtain

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