Process capability, process measures, and causes of variation.

Give an example of a critical business process supporting a Critical Success Factor $($CSF$)$ then explain the following:

List the critical business process and the CSF it directly supports.

Identify $3$ measures of the process.

Identify a direct measure of process capability.

Identify $3$ sources of common cause variation in the process.

Give an example of a special cause that could result in process not performing as intended.

Give one example of a process improvement that could improve capability of the process and an explanation of how that improvement could be made while simultaneously improving value delivered to the customer.