Question: Process Flow Charts Graphic representation of a process Problem-solving / Process-Improvement tool Help identify points where problems occur How: List steps in the process Classify

Process Flow Charts Graphic representation of a process Problem-solving / Process-Improvement tool Help identify points where problems occur How: List steps in the process Classify steps as either a procedure, decision point or buffer Do not make chart too detailed but do not omit key steps Flow usually from left-to-right (but sometimes top to bottom). May use "swim-lanes" for different resources Basic Symbols: Resource Terminator Operation / Start/End Activity Flow Delay BuffeN WIP Decision Value to customer: accurate & quick diagnosis Flow-Chart Urgent-Care visit Arrive (Depart Triage Discharge Nurse Exam Long wat Somplete form wavunan No Doctor Exam Tests? Doctor Exam -Yes long wait add doctor Tests

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