Process Flow Diagram

The first step in process flow analysis is to draw the process flow diagram for the CRU process. Complete the flow chart by placing labels from the list. Learners should give answers by overwriting the orange$-$colored fonts while carrying out the tasks for conducting the case analysis.

Task $0$: Complete the process flow diagram by choosing items on the list of labels and overwriting the orange$-$colored text.

Labels:

$21$

$22$

$23$

$24$

$25$

Supplier

Receiving

$\backslash$table$[[$Pre$-],[$Repairs$],[$Status $20],[$Status $40],[$Status $24],[$Status $42]]$

Task $1$: Match the status code with correct explanations listed in "explanations" by copy & paste. status $20$ available for rent

Explanations:

available for rent

status $32$ defective unit reclassified after test and order sheet sent to Part department

status $24$

status $41$

status $42$

non$-$defective after received from customer

defective unit reclassified after parts arrived reserved for shipping

defective after received from customer

Performance Measures

The key performance measure tracked at CRU had been "utilization." It was defined as

utilization $=$ number of units on rent $$ number of units owned by CRU

utilization is primarily an inventory$-$related measure and can be restated as

utilization $=$ inventory on rent $$ total inventory owned by CRU