Process improvement is important because it can create competitive advantages for businesses. In the lecture on process design, the instructor took various examples of process innovation. Now in this discussion question, take your own examples of process innovation. Do not be confused with product innovation. Product innovation is to make a new products such as iPhone or iPad. Process innovation is creating a novel process. For example, Tesla got rid of "dealership" model and created direct sales through its online store. It also receives deposits of $$1000$ first and then deliver the products to customers. This is quite different from dealership sales process. Taking your own business examples, explain how process innovation creates competitive advantage for business or organization. Make sure to bring out a genuine and original example.