process includes delegating authority to subordinates and establishing i Communication? (a.) organizing 5. motivating c. leading d. staffing es involves setting standards such as sales quotas and production 12. Which function of the management process involves setting standards levels? a. planning b., organizing c. controlling leading 13. All of the following are managerial skills EXCEPT A) conceptual skills B) human skills e technical skills (D) Imaintaining skills 14. Which of the following skills is used by top managers? A) technical skills B) human skills C) conceptual skills D) time management skills 15. Which of the following skills is used by lower level managers? A) conceptual skills B) human skills C) technical skills D) organizing skills 16. Which of the following skills is used by middle level managers? A) conceptual skills B) human skills C) technical skills D) all of them with more focus on human and technical 17. We are interested in improving the functioning of organizations because of the positive impact on employees' A) Creativity B) Physical and mental well-being C) Productivity D) All of the above 18. Organizational behavior can be described as a(n) discipline because the field of study is directed towa how to change and improve organizations and the people in them rather than solely focusing on theoretical issue A) Qualitative B) Positive C) Interdisciplinary D) Applied