Question: Process management at Celestica Ltd Case study Questions 1 Evaluate the approach to process management adopted by D2D and then Celestica, in relation to the

Process management at Celestica Ltd Case study

Questions 1 Evaluate the approach to process management adopted by D2D and then Celestica, in relation to the companys concern for customer care. 2 Discuss the links between the use of SPC, process capability and process ownership in this case. 3 How would the work on review of processes, their performance and targets for improvement translate into an organization in the service sector? 4. Summary of the case study.

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