Process Map

You set up a meeting with Clara, the warehouse manager at Arctic Winds to discuss the goods receiving process. There may be ambiguity in her description because no one knows what the proper procedure should be. Her description is based on current general practices and along with what she thinks should be the correct way. As such, you may invent details as needed. It will be good to introduce innovative steps, or routine steps that create more transparency and/or accountability. Below are the notes from your meeting.

- If a truck containing perishable items (such as dairy and meat) arrives at the store, the temperature of the truck is checked to ensure the items were transported properly. If the temperature of each product is within range/acceptable, the cases for that product are removed from the truck for storage. If not, the cases are rejected.

- If the truck contains non-perishable items, the cases are removed from the truck for storage.

- The removed cases are checked for three conditions:

- are the cases damaged?

- are the items expired?

- do they require special handling?

- If the cases are damaged and/or the items are expired, the cases are rejected. If they require special handling, they are moved to a special storage.

- If they are do not require special handling, they are moved to the storeroom with all other acceptable items.

(1) Using the description, along with any details you deem fit, draw a flowchart for the above process using Visio (or equivalent). Paste your flowchart on a word document as a picture. For exceptional work, do an appropriate and accurate swimlane OR hierarchical flowchart that demonstrates cross-functional/cross-department processes. Include details as needed.

(2) Discuss how you think the process should be managed in terms of IS personnel required and the corresponding functional area(s)/functional area information system(s) . There is no perfect answer. But some answers are better than others. Be sure to explain; youre the expert hired here.