Process mining offers one solution, and for many years it served businesses well. However, in today's increasingly complex environment and amid growing pressure to do more-faster and at lower costs-organizations need more intelligent solutions. In this article, we'll explore what process mining is, what it can (and can't) do for businesses looking to optimize their processes, and how Process Intelligence offers a more effective approach. What is process mining Process mining uses actual data from information systems to create a model that accurately reflects how a process executes. Applications such as CRM and ERP systems, as well as other systems of record, automatically create event logs that record every action taken. The data in these logs can be collected, or "mined," to create an audit trail of the processes the applications are involved in. This works even when multiple applications are used in a single process. Process mining technology follows these audit trails to build a process model showing the details of the end-to- end process, as well as variations. Business users can analyze these models to find out if the processes are functioning as they should and, if not, investigate the root causes of deviations from the optimal path. How process mining works