process modeling and analysis from Karuppan, Dunlop & Waldrum chapter 7 problems 1, 2, and 3 pages 295 and 296 BPH problems

tools:

Flowchart

Swimlane Diagram

Value stream Maps

process activity chart

1.these are the steps for patients' paper records requests and recovery at one of BPH's clinics: - Staff member pulls the list of patients with appointments to pick up their records (1 min). - Staff member requests paper medical records from file clerk through e-mail, call, instant messaging, or paper note (10 min. ). - File clerk checks all Communications methods (10 min. ) - File clerk finds the location of eachrequested file.(5 min. ) - File clerk goes to record storage location. (5 min.)

-File clerk places a request to have records pulled. (2 min. ) -Storage clerk reviewers the request. (2 min. ) - File clerk collects the records. (3 min. ) Staff member makes copies of records and gives them to patient. (20 min. ) -File clerk returns records to storage location. (5 min. )

a) develop a basic flowchart

b) develop a swimlane diagram

2-these are the steps for a patient to receive an echocardiogram : - patient checks in. (1 min. ) - Patient sits in the waiting area. (1 min. ) - Patient goes to registration booth and is registered. (3 min. ) - Patient is sent to third floor for exam. (3 min. ) -Patient sits in waiting area. (11 min. ) - Echo staff checks paperwork and enters order. (3 min.) -Echo staff goes to procedure room and enters demographic patient data into machine. (3 min. )

-Echo staff taks patient to procedure room. (1 min. ) - Echo staff gets a blanket and brings it to the room. (1 min. ) - patient changes . (2 min. ) -Echo staff performs exam. ( 23 min. ) -patient changes and is dismissed. ( 2min. ) -echo staff writes down exam information . ( 3 min. ) -echo staff moves to control area . ( 1 min. ) -echo staff charges for exam. ( 2 min. ) a) develop a basic flowchart. b) develop a value stream map. c) What improvements would you recommend? why?

3- Develop a process activity chart for problem 1. a) categorize activities as value-added, non-value-added, and business-value-added. b) compute the efficiency of this process.