Process Start, Complaint arrives at Precinct, Reports a Crime to qualified civilian, Civilian collects details, Report Made, Civilian enters report into database, Civilian forwards report to right officer detective for investigation, Case Resolution (Arrest, Follow up, Closed) Complete the following in Excel Calculate the defined process metrics including variation and process capability Develop and display a control chart for the process Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools (Include all calculation and charts )

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Question: Process - Start, Complaint arrives at Precinct, Reports a Crime to qualified civilian, Civilian collects details, Report Made, Civilian enters report into database, Civilian forwards

Process - Start, Complaint arrives at Precinct, Reports a Crime to qualified civilian, Civilian collects details, Report Made, Civilian enters report into database, Civilian forwards report to right officer/detective for investigation, Case Resolution (Arrest, Follow-up, Closed)

Complete the following in Excel:

Calculate the defined process metrics including variation and process capability.
Develop and display a control chart for the process.

Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools. (Include all calculation and charts.)

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