Question: Process strategy drives process decisions and resource allocation. There are four main process decisions: process structure, customer involvement, resource flexibility and capital intensity. The factors

Process strategy drives process decisions and resource allocation. There are four main process decisions: process structure, customer involvement, resource flexibility and capital intensity. The factors driving the decisions include process reengineering and process improvement. Processes, therefore, must be analysed and continuously improved.

Critically evaluate the principles that should be adhered to when developing a process strategy.

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