PROGRAM CODE: CST230-CSTN2101MB COURSE CODE: CST-230 COURSE TITLE: Technical Support for Network Administrators ASSIGNMENT -2 Name...

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PROGRAM CODE: CST230-CSTN2101MB COURSE CODE: CST-230 COURSE TITLE: Technical Support for Network Administrators ASSIGNMENT -2 Name of topic: Troubleshooting Purpose of this Assignment: The purpose of this assignment is to assess students' ability in recognizing hardware/software problems and suggesting accurate Troubleshooting steps to users. Note: This is an individual assignment For each of the following problem, list atleast 3 "Issues/root cause" and suggest "Solution" for each "issue/root cause" identified. Example: Example Problem: User is unable to connect to WiFi Issue/Root-Cause: WiFi not enabled Incorrect Password entered Weak Encryption Error Solution: From settings, go to WiFi, Turn ON the toogle button Forget the WiFi, Enter Correct Password and Connect again Change the Encryption Type. Problem 1: A user calls and reports they are unable to log in to their computer after returning from lunch. It is joined to the workplace domain. Problem 2: The print department calls and reports that jobs are emerging from the printer with faded printing, streaks, and artifacts on the page Problem 3: A user brings you an iPad and says it is behaving strangely, registering ghost inputs and not recognizing touch on parts of the screen. Problem 4:A user calls and frantically explains they are unable to load into Windows. Problem 5: A user reports that their brand-new Bluetooth keyboard is not working with their mobile device PROGRAM CODE: CST230-CSTN2101MB COURSE CODE: CST-230 COURSE TITLE: Technical Support for Network Administrators ASSIGNMENT -2 Name of topic: Troubleshooting Purpose of this Assignment: The purpose of this assignment is to assess students' ability in recognizing hardware/software problems and suggesting accurate Troubleshooting steps to users. Note: This is an individual assignment For each of the following problem, list atleast 3 "Issues/root cause" and suggest "Solution" for each "issue/root cause" identified. Example: Example Problem: User is unable to connect to WiFi Issue/Root-Cause: WiFi not enabled Incorrect Password entered Weak Encryption Error Solution: From settings, go to WiFi, Turn ON the toogle button Forget the WiFi, Enter Correct Password and Connect again Change the Encryption Type. Problem 1: A user calls and reports they are unable to log in to their computer after returning from lunch. It is joined to the workplace domain. Problem 2: The print department calls and reports that jobs are emerging from the printer with faded printing, streaks, and artifacts on the page Problem 3: A user brings you an iPad and says it is behaving strangely, registering ghost inputs and not recognizing touch on parts of the screen. Problem 4:A user calls and frantically explains they are unable to load into Windows. Problem 5: A user reports that their brand-new Bluetooth keyboard is not working with their mobile device