Programme 5 7361 501 (ACI, AC2, AC4) 5.1 STATE the various sales targets for your team/branch as a whole and for yourself (sales targets to include actual volume of sales, percentage of market share, profitability, customer satisfaction measurements and new business targets); 7361 s01 (AC3) 5.2 EXPLAIN how these sales targets were determined and communicated to you; 7361 S02 (AC1) 5.3 LIST and DISCUSS the range of personal selling techniques that you typically use when selling banking products/services (range may include: how you identify prospective clients, how you do your sales preparation, how you present to clients, how you confirm their needs, how you follow-up and how you may identify further business opportunities); 7361 SO2 (AC2, AC3) 5.4 EXPLAIN how you might modify your personal selling techniques to suit individual clients or products/services and the wider economic and competitive environment; 8. 7361 SO2 (AC4) 5.5 EXPLAIN how you might use different personal selling techniques for different sales activities (e.g. just processing orders vs consultant selling vs services)