PROGRAMME: MODULE: Total Mark: QUESTION ONE Case Study Title: Optimizing Organizational Structure at Telkom Introduction: Telkom, a prominent telecommunications company in South Africa, has bee" at the forefront of providing telecommunication services to millions of customers. To ensure its continued success in a rapidly evolving industry, Telkom recognizes the need to adapt its organizational structure. This case study examines the factors affecting organizational structure within Telkom and applies the principles outtined by fadenhorst$-$Weiss of al$.(2019)$ to address key organizational challenges.

Factors Affecting Organizational Structure at Telkom:

Technological Advancements:

Challenge: Rapid technological changes in the telecommunications industry require Telkom to adapt swiftly to remain competitive.

Response: Telkom must design job roles that incorporate emerging technologies. such as $5G$ and loT specialists, to ensure it remains at the forefront of innovation.

Market Diversification:

Challenge: Telkom has expanded into various segments of the telecommunications market, including mobile, broadband, and enterprise solutions.

Response: Telkom may need to reorganize its departments or teams based on market segments to facilitate better product development, customer support, and sales strategies.

Globalization:

Challenge: Telkom's reach extends beyond South Africa's borders, necessitating coordination across international operations.

Response: Establishing a command structure that centralizes decision$-$making for international operations while allowing for local adaptability can enhance efficiency and consistency.

Customer$-$Centricity:

Challenge: Customers demand personalized services, necessitating greater focus on customer engagement and satisfaction.

Response: Telkom can design job roles that prioritize customer interactions, create cross$-$functional teams to address customer needs comprehensively, and assign authority to customer relationship management units.

Regulatory Compliance:

Challenge: Telecommunications is a heavily regulated industry, requiring strict adherence to legal and compliance requirements.

Response: Telkom should establish coordination mechanisms to ensure that legal and compliance teams work closely with other departments to maintain regulatory compliance.

Application of Badenhorst$-$Weiss et al$.\text{'}$s $(2019)$ Principles:

Telkom should assess the evolving skill sets required due to technological advancements and design job roles that align with these changes. For example, hiring data scientists and $Al$ experts to manage big data analytics and automation.

Telkom can reorganize its departments based on market segments $($e$.$g$.,$ residential, business, and enterprise$)$ to enhance customer$-$centricity and product development.

Establish clear lines of authority for international operations to ensure efficient decision$-$making. However, allow for flexibility at the local level to adapt to regional nuances.

Telkom should create a well$-$defined command structure for international operations to streamline communication and decision$-$making processes.

Implement mechanisms that ensure legal and compliance teams coordinate closely with other departments to maintain regulatory compliance. Regular cross$-$functional meetings and reporting structures can facilitate this.

Conclusion: In conclusion, Telkom's ability to optimize its organizational structure in response to the factors affecting it will be crucial for maintaining competitiveness and delivering high$-$quality telecommunications services. By applying the principles outlined by Badenhorst$-$Weiss et al$.(2019),$ Telkom can strategically design job roles, group employees effectively, assign authority, establish a command structure, and implement coordination mechanisms to adapt to the evolving telecommunications landscape and meet customer expectations.

$1\mathrm{.}1$ Explain the impact of market diversification on Telkom's organizational structure, andwhatt are some potential strategies for reorganizing its departments to better align with market segments. $(10)$

$1\mathrm{.}2$ According to Bedenhorst$-$Weissl et al $(2019).$identify the key principles that Telkom should apply to ootimize its organizational structure in response to the identified challenges. $(10)$

$1.3$ Describe the importance of a well$-$defined command structureforr international operation at Telkom. $(10)$

$1.4$ Evaluate the matrix organizational structure and provideinsightss into the advantages and potential challenges Telkom might encounter when adopting this structure. $(10)$