Question: Progressive customers can use a Snapshot device, which plugs into a car's on-board diagnostics port and monitors how the customer drives. Customers then send the

Progressive customers can use a Snapshot device, which plugs into a car's on-board diagnostics port and monitors how the customer drives. Customers then send the Snapshot device back to Progressive, and, depending on their driving habits, they receive a discount on their rates. This is an example of a change in the ______

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