Project A is developing a customer service prototype for a company$$s marketing department. The customer stakeholder group includes franchise owners and direct customers of the company. The prototype scores $95\%$ on fulfilment of the functional requirements defined in the scope, which is a passing score in the project$$s agreed quality metrics. The franchise group is unwilling to approve the prototype since it does not fulfill a particular functional requirement, but the direct customer group gives approval. How can the project manager handle communication with this diverse stakeholder group?

Group of answer choices

Send a survey to each group asking for specific feedback on the prototype.

Thank the customers for their approval; review the WBS and verify the requirements documentation with the franchise group.

Hold a consultation with the franchise group, show them the direct customer approval, and negotiate for the approval.

Check the RACI matrix for which group$$s approval is needed and if still unclear, ask an executive stakeholder to make the final decision.