Question: project about The brand ( Philips Sleep Therapy ) , which recently experienced a public relations crisis or its reputation was damaged in the Kingdom
project about The brand Philips Sleep Therapy which recently experienced a public relations crisis or its reputation was damaged in the Kingdom of Saudi Arabia.
introduction
How do you evaluate the situation? Define the problem clearly. Why do we call it a crisis?
Who will inform the public about the details of the crisis?
Determine the market and target audience. Who interacted with your brand and how?
How will you respond to the public and stakeholders? Social media, the press release, the silence.
What is your strategy for achieving transparency?
How will you measure the impact of your statements, contributions or messages?
How long will you continue with your brands crisis management strategy?
Dont forget to explain the situation, key stakeholders, communication strategy and the potential impact on the brands longterm reputation and contribution to your project.
Conclusion
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