Project Description: in Chapter 7 we discussed different approaches to use when working with extreme customers. Using the terms and concepts from Chapter 7, answer the questions belowin your own words: 1) Describe the "Quiet Customer" and list the five categories into which this type of customer falls. Why is this type of customer sometimes difficult to recognize? 2) What are some of the ways you have dealt with an upset or angry customer in your job? Were the actions you took effective in resolving the situation? b. If your actions were effective, what do you think you did well? If they were not effective, what will you do differently in the future? Submit your responses to the questions above in at least 3 paragraphs to Project 4in Moodle