PROJECT FORMAT

Executive summary $($Maximum one page; Briefly describe the $1.$ The purpose of the report$-$why you are doing this project? $2.$ Method$-$how did you do it$?3.$ Result$-$ what were findings $4.$ Conclusion & recommendation$)$

Company's background $($Introduce your selected Saudi or international companies$).$

Identification of the quality management practices $($Identification of current practices, issues, and future trends of quality management in each company of your choice using various concepts and principles of quality management covered in the course. In addressing these aspects, you need to: a$)$ discuss definitions of quality, b$)$ discuss a range of relevant approaches to quality management, c$)$ identify issues in their implementation and d$)$ analyze the current and future trends by reviewing the relevant quality management literature.$).$

Evaluation of each quality management practice $($Examine the influence of quality management practices in improving customer satisfaction $/$ service performance $/$ organizational performance. In addressing this aspect, you need to: a$)$ discuss what is meant by customer satisfaction $/$ service or organizational performance, and b$)$ explain which aspects of quality management practices are associated with these outcomes and why.$)$

$3$

Comparison of each quality management program $($Provide a comparison between all these practices$).$

Conclusions and recommendations for each company $($Recommend what kind of initiatives each organization should take to successfully implement quality management practices for improving their performance.$)$

References $($Harvard Referencing method should be used for citations$)$