Project Objective:

• Implement a state-of-the-art CRM system to centralize customer data and interactions.
• Integrate the CRM system with existing sales and support tools.
• Train employees on using the new CRM system effectively.
• Achieve a 20% increase in custom satisfaction scores within 12 months of system launch.
• Complete the project within a budget of $300,000 and a timeline of eight months.

RESOURCES & Cost

No.	Resource	No. of Days	Rate Per Day $ (Ex GST)	Total Amount $ (Ex GST)
1.	CRM team Salaries	90
2.	Project manager	70
3. 4. 5.	Data Team Salaries: Training Team Salaries: QA Team Salaries	70 30 30
SUB TOTAL
20% Contingency Allowance
Other Items
TOTAL

SCHEDULE SUMMARY

Milestones	Date