Project Selection Activity Nominal Group Technique Case Study Phoenix Services is an IT service company that specialises in the maintenance, replacement, rollout and decommissioning of personal computers, laptops and mobile devices. The company has been in business for three years and due to its full life cycle approach to the end user, it has gained several large local government contracts. Phoenix Services has a current workforce of 1800 full-time employees. Project A Implement a customer relationship management system (including business processes, systems and training) Project B Grow market share by 15% on a baseline of 33% for the organisation's flagship service Project Develop two new services and market-test them to ensure demand for the products exists in the market place Project D Implement social media strategies and technologies across all core services offered. Project E Remove one executive management position and five direct management positions to flatten the organisational structure in line with competitors. Project F Relocate to a greenfield sustainable technology park to reduce rent commitments by 30%. Project Update the ERP system to the latest version, to ensure continued software support arrangements can be entered into Project Reduce employee headcount by 10% through implementation of efficiency programs using the Lean Six Sigma technique Project Outsource the payroll system and move the generation of payroll data to the human resource department. Project Introduce a web-based ticket logging system based on ITIL principles for ICT Facilities and the Human Resource Departments G H Instructions 1. Using the projects in the table above, carry out a Nominal Group Technique (NGT) session with 3 other people. a. One person will take the role of facilitator b. The other three people will each take one of the following roles: ICT manager, managing director and manager of operations. 2. Write down your results. 3. Discuss why is it important to prioritise projects using a selection method. 4. Discuss how this could be useful if your company was faced with having to do multiple project but only had limited number of people to do project work. 5. In the class discussion that follows, compare your groups' prioritisation of the projects and other findings to other groups in the class