Projects, Inc. is an engineering firm with

approximately $500$ engineers that provide

mechanical engineering assistance to organi$-$

zations, which requires managing many docu$-$

ments. Projects, Inc. is known for its strong

emphasis on change management and quality

assurance procedures. The customer provides

detailed information when requesting a docu$-$

ment through a web portal. The company liai$-$

son $($a position within Projects, Inc.$)$ assigns

an engineer to write the first draft of the

requested document. Upon completion, two

peer engineers review the document to ensure

that it is correct and meets the requirements.

These reviewers may require changes or may

approve the document as is$.$ The original engi$-$

neer updates the document until the reviewers

are satisfied with the quality of the document.

The document is then sent to the company

liaison, who performs a final quality check and

ensures that the document meets the require$-$

ments specified by the customer. Finally, the

customer liaison sends the document to the

customer for approval. The customer can

require changes or accept the document.

When the customer requires changes, the

company liaison assigns an engineer to make

the changes to the document. When those

changes are made, two other engineers must

review them. When those reviewers are satis$-$

fied with the changes, the document is sent

back to the company liaison, who sends the

document back to the customer. This may hap$-$

pen through several iterations until the cus$-$

tomer is satisfied with the document