Proposed monthly operating budget of your company ( Apple Computer Inc) specialized contact center: clearly state your

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Proposed monthly operating budget of your company ( Apple Computer Inc) specialized contact center: clearly state your assumptions for each calculation and show your calculations

a. Calculate the approximate number of agents required to be online to meet the access strategy

b. Calculate the total number of agents required to be employed

c. Calculate the monthly operating budget for the center, making assumptions on other staff positions required and other expenditures

Depending on the case and your recommended solution, you will need to assume certain information. Please clearly indicate each of your assumptions as related to each section.

Posted Date: Dec 03, 2021 12:25 AM

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Proposed monthly operating budget of your company ( Apple Computer Inc) specialized contact center: clearly state your

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aWorkload Formula for Sales Agents Number of Accounts Frequency of Sales Calls Length of a Sales Call selling time available for one salesperson Equal... View the full answer

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