Provide 2 x examples of using critical thinking processes when identifying and managing at least two problematical situations at work.

The problems could relate to: Operational processes, safety, systems, personnel, performance management needs, equipment and machinery, resources, change processes.

Review the relevant work practices - existing and proposed work practices (proposed changes).

Locate and used a range of information and inputs to identify causes. For example they could be from:

Employees/team members, managers/supervisors, customers/clients/consumers, suppliers, government agencies, IT consultants, management or business development experts, organisational records.

Use critical thinking and appropriate problem solving processes to develop a number of problem resolution options for each example.

Follow suitable decision making processes and frameworks, in line with organisational expectations, to determine the best solutions. For eg: Analysed the strengths, weakness and potential effectiveness of options

Determine whether the selected option is fit for purpose.

Identify costs and resource needs.

Determine the expected and required outcomes.

Identify and managed any constraints or flow on effects.

Determine -

How easy it will be to apply the solutions

How much time it will take

How the success of a proposed solution will be measured

Develop a brief proposal for both of the problems addressed, that is logical, objective and that provides evidence of the critical thinking processes followed to make decisions.