Provide a little background, a name and what they do on a company you are familiar with or like. Then do some online research on the following types of studies.

Give a detailed description of what each of these is used for:

Net promoter score

Satisfaction study

Message testing

Gap Analysis

Then Choose One of them and explain how it will be done from planning to interpretation of data.

1.Explain how the data will be collected

2. What it would look like once collected (give an example of hypothetical data)

3. What would you do with the data

4. Why? What action would it lead to and how would you know that?