Provide a newly designed customer service program based on the principles of the IDIC model. Your design decisions should correspond to the assessment that you performed in Step $1$ previously. You can recommend small or sweeping changes. Sometimes, one small, very insightful change can make a dramatic difference in the service a company provides. The change could be in organization, process, training, or another category. It should support the company's goals and marketing strategy. You should explain what principles of IDIC you are satisfying with your recommendations. For example, if you decide the sales force should have access to customer complaint information, you are basing your decision on the interact building block and the principle of integrating across touch points.