Question: Provide a rationale for selecting Customer Satisfaction Score ( CSAT ) , Net Promoter Score ( NPS ) - Response Time , Engagement Rate ,

Provide a rationale for selecting Customer Satisfaction Score (CSAT),Net Promoter Score (NPS)- Response Time ,Engagement Rate ,Customer Retention Rate
metric and Hootsuite Insights, brandwatch ,sprout Social explain how they align with my strategys objectives and how they will help meachieve desired outcomes?

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