Provide an evaluation control process work flow on how to provide customer satisfaction in a hospitality industry?

Provide evaluation and implementation strategy process using flow chart on how to provide a customer satisfaction in hospitality industry?

In evaluation and implementation strategy define the following details:

1. Measure the performance of the corporation
2. Type of controls
3. Activity Based Costing
4. Enterprise Risk Management

What the possible KPI for a hospitality industry to achieve customer service?

Provide recommendation to improve customer satisfaction, customer retention and increase profit.