provide in-text citations for the following: 1. Financial Perspective - The financial perspective assesses whether an organization's plans and processes lead to desired levels of economic value creation. Key metrics include sales revenue, operating expenses, net income, and investment in assets. By examining financial indicators, companies gauge their ability to generate profits, allocate resources efficiently, and achieve long-term sustainability. 2. Customer Perspective - This perspective centers on understanding how target audiences perceive the organization's products, services, and brand. Metrics include quality, delivery speed, and customer service experience. By focusing on customer satisfaction and loyalty, companies can enhance their competitive advantage and build lasting relationships. 3. Internal Business Process Perspective - Here, the BSC evaluates whether organizational processes create value for customers. Metrics relate to operations, customer management, innovation, regulatory compliance, and social responsibility. By optimizing internal processes, companies improve efficiency, reduce costs, and enhance overall performance. 4. Learning and Growth Perspective - This perspective examines whether the organization effectively supports and utilizes human capital and infrastructure resources to meet its goals. Areas of consideration include human capital (people, talent, knowledge), information capital (databases, networks, technology), and organizational capital (leadership capabilities, cultural alignment). Each area has its own set of relevant metrics